Refund policy

Return & Refund Policy

At Euphoric Bakehouse, we want you to love every box of cookies you receive. Because our cookies are freshly baked and are perishable food products, we do not accept returns or exchanges.

Damaged or Incorrect Orders
If your order arrives damaged, you receive the wrong item, or there is a problem with the quality of your cookies, please contact us at info@euphoricbakehouse.com within 48 hours of delivery. Please include your order number and clear photos of the cookies and packaging so we can review the issue and determine the appropriate resolution.

If we determine that your order was damaged, incorrect, or otherwise affected by an issue on our end, we may offer a replacement or refund.

Order Cancellations
Because our cookies are made to order, cancellation requests must be submitted before your order has entered the baking or fulfillment process. Once your order has been prepared or shipped, it cannot be cancelled.

Shipping Delays
We are not responsible for delays caused by the shipping carrier, weather, incorrect or incomplete shipping information provided by the customer, or circumstances beyond our control. If your package is delayed or appears to be lost, please contact us and we will do our best to assist you.

Refunds
Approved refunds will be issued to the original payment method. Refund processing times may vary depending on your payment provider.

If you have any questions about an order, please contact us at info@euphoricbakehouse.com.